Refund and Returns Policy
Last updated: September 2, 2026
Thank you for supporting Na7ive Na7ions. Every purchase helps expand opportunities and pathways for Native athletes and communities on and off the field.
Please review this policy before completing your purchase, especially when ordering preorder merchandise.
Preorder Cancellations
The current Na7ive Na7ions merchandise preorder opens September 1, 2026, and closes September 20, 2026, at 11:59 p.m. Arizona time.
You may request cancellation of a preorder before the preorder period closes by emailing swag@nativenations.org. Please include your name and order number.
After the preorder period closes and production begins, cancellations and order changes cannot be guaranteed.
Confirm Your Order Carefully
Before completing checkout, please verify:
- Product and design
- Size
- Color
- Quantity
- Shipping address
- Email address
Customers are responsible for selecting the correct available size and color. Product colors and details may appear slightly different depending on lighting, screen settings, and the production process.
Returns and Exchanges
Because preorder merchandise is produced based on customer orders, we do not offer general returns or refunds for preference changes after production begins.
A size exchange may be requested within 14 days of delivery if:
- The item is unworn, unwashed, unused, and unaltered
- The item is in its original condition
- All original tags and packaging are included when applicable
- The requested replacement size is available
Replacement sizes are not guaranteed. If the requested size is unavailable, we may offer another available option at our discretion.
Customers are responsible for return-shipping costs associated with an approved size exchange. Original shipping charges are not refundable.
Do not mail an item back before receiving return authorization and instructions from Na7ive Na7ions.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact swag@nativenations.org within 14 days of delivery.
Include:
- Your name
- Order number
- A description of the issue
- Clear photographs of the item and packaging when applicable
If the claim is approved, Na7ive Na7ions will arrange an appropriate replacement, exchange, or refund. Na7ive Na7ions will cover reasonable return-shipping costs when a return is required because the item was damaged, defective, or incorrect.
Normal wear, improper care, accidental damage, and damage occurring after delivery are not considered manufacturing defects.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund is submitted, processing times will depend on the payment provider and the customer’s financial institution.
Original shipping charges are not refundable unless the customer received an incorrect, damaged, or defective item because of an error by Na7ive Na7ions or its fulfillment partners.
Missing or Lost Packages
Customers are responsible for providing a complete and accurate delivery address.
If tracking shows that a package was delivered but you cannot locate it:
- Confirm that the shipping address on the order is correct.
- Check with household members, neighbors, reception areas, and other secure delivery locations.
- Contact the shipping carrier for additional delivery information.
- Email swag@nativenations.org if further assistance is needed.
Na7ive Na7ions is not responsible for packages lost or misdirected because of an incorrect or incomplete address provided by the customer. We will provide reasonable assistance with available carrier inquiries when possible.
Return Authorization
All returns and exchanges require prior approval.
To request assistance, email swag@nativenations.org and include your name, order number, and reason for the request.
Unauthorized returns may not be accepted or processed.
Exceptions
Na7ive Na7ions may refuse a return or exchange when an item:
- Has been worn, washed, used, altered, or damaged after delivery
- Is missing original components
- Is returned outside the stated request period
- Is returned without prior authorization
- Does not match the item listed in the original order
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.
Contact Us
For order, return, exchange, or refund questions, contact:
Na7ive Na7ions
Website: https://nativenations.org
Email: swag@nativenations.org
Please include your name and order number. Never send payment-card information by email.